I can't play the video. What should I do?
Here are some ways to fix the problem:
- Restart your router.
- Try watching the video on another device.
- On a mobile device: if you are connected to wifi, try watching the video on your cellular network.
- On a computer, change your browser (Chrome, Firefox, Safari, Edge, etc.).
- Clear your browser's cache.
- Try watching the video on a browser in private mode.
If the problem persists, please contact us with as much information as possible about your situation:
- The type of device you are using.
- When the problem occurred.
- The content affected by the problem.
This information will help us guide you appropriately.