I can't play the video. What should I do?

Here are some ways to fix the problem:

  • Restart your router. 
  •  Try watching the video on another device. 
  • On a mobile device: if you are connected to wifi, try watching the video on your cellular network. 
  • On a computer, change your browser (Chrome, Firefox, Safari, Edge, etc.). 
  • Clear your browser's cache. 
  • Try watching the video on a browser in private mode. 

If the problem persists, please contact us with as much information as possible about your situation: 

  • The type of device you are using. 
  • When the problem occurred. 
  • The content affected by the problem. 

This information will help us guide you appropriately.

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